Retail Print & Shipping Specialist

FedEx Office and Print Services; Ridgeland (NY); On-site; USD 48,712,000 - 57,250,000; Full time

Job summary

FedEx Office is seeking a Store Consultant to deliver a positive customer experience in a retail environment. You will take orders, quote pricing, and coordinate in-store activities while guiding customers in printing, signs, graphics, and shipping products.

The role requires handling equipment, maintaining stock, and prioritizing tasks to meet store objectives. The position emphasizes consultative customer service, accurate pricing information, and the ability to resolve issues quickly.

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer

Skills

Customer service

Retail knowledge

Communication

Shipping/printing

Education

High school diploma

Tools

POS terminal

Job description

FedEx Office is seeking a Store Consultant to deliver a positive customer experience in a retail environment. You will take orders, quote pricing, and coordinate in-store activities while guiding customers in printing, signs, graphics, and shipping products.

The role requires handling equipment, maintaining stock, and prioritizing tasks to meet store objectives. The position emphasizes consultative customer service, accurate pricing information, and the ability to resolve issues quickly.