Retail POS Systems Engineer - Field Support (Augusta/Aiken)

Alex Lee, Inc.; Aiken (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Alex Lee, Inc. is seeking a Retail Store Technology Support professional to implement and support store hardware and software, with emphasis on POS systems and front-end operations. The role requires extensive travel (90%) and will be located in the Augusta-Aiken area.

The candidate should have a background in computer science, math or business, plus 2+ years in grocery retail tech support, and strong troubleshooting and independent-work abilities.

Qualifications

• Bachelor’s degree in computer science, mathematics or business or equivalent knowledge and skill from work experience. 2+ years of technology related experience. 2+ years of grocery retail support.
• Must be able to work long hours during install projects and travel as required.
• Troubleshooting and problem-solving skills; able to make decisions and work without supervision.

Responsibilities

• Install hardware and software as necessary; provide support and troubleshooting.
• Provide training to store teams on new procedures as needed.
• Ensure smooth openings of new Alex Lee stores for POS, front office, fuel centers and checkout systems.
• Continually improve front-end system quality and performance.
• Document systems for effective use and maintenance.
• Coordinate remodels, de-installs and special projects.
• Assist infrastructure team as field support for networking hardware and related troubleshooting.
• On-call duties for application/hardware support outside hours; backup for teammates.
• Collaborate with third-party break-fix providers to restore systems promptly.

Skills

Troubleshooting

Multi-tasking

Independent work

Problem-solving

Communication

Python scripting

Windows OS

Network basics

Education

Bachelor’s degree in CS/Math/Business

Tools

IBM 4690

Toshiba TCxSky OS

Windows OS

Job description

Alex Lee, Inc. is seeking a Retail Store Technology Support professional to implement and support store hardware and software, with emphasis on POS systems and front-end operations. The role requires extensive travel (90%) and will be located in the Augusta-Aiken area.

The candidate should have a background in computer science, math or business, plus 2+ years in grocery retail tech support, and strong troubleshooting and independent-work abilities.