Retail Systems Engineer III - location Aiken, SC

Alex Lee, Inc.; Aiken (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Alex Lee, Inc. is seeking a Retail Store Technology Support professional to implement and support store hardware and software, with emphasis on POS systems and front-end operations. The role requires extensive travel (90%) and will be located in the Augusta-Aiken area.

The candidate should have a background in computer science, math or business, plus 2+ years in grocery retail tech support, and strong troubleshooting and independent-work abilities.

Qualifications

• Bachelor’s degree in computer science, mathematics or business or equivalent knowledge and skill from work experience. 2+ years of technology related experience. 2+ years of grocery retail support.
• Must be able to work long hours during install projects and travel as required.
• Troubleshooting and problem-solving skills; able to make decisions and work without supervision.

Responsibilities

• Install hardware and software as necessary; provide support and troubleshooting.
• Provide training to store teams on new procedures as needed.
• Ensure smooth openings of new Alex Lee stores for POS, front office, fuel centers and checkout systems.
• Continually improve front-end system quality and performance.
• Document systems for effective use and maintenance.
• Coordinate remodels, de-installs and special projects.
• Assist infrastructure team as field support for networking hardware and related troubleshooting.
• On-call duties for application/hardware support outside hours; backup for teammates.
• Collaborate with third-party break-fix providers to restore systems promptly.

Skills

Troubleshooting

Multi-tasking

Independent work

Problem-solving

Communication

Python scripting

Windows OS

Network basics

Education

Bachelor’s degree in CS/Math/Business

Tools

IBM 4690

Toshiba TCxSky OS

Windows OS

Job description

Ensure successful operation and implementation of retail store hardware and software, especially POS. Support operation of cash office; take care of business needs and issues.

Travel is 90% - Must be located in Augusta - Aiken area and will provide store support for this area.

Responsibilities

• Install hardware and software as necessary. Providing support and troubleshooting as required.
• Provide training to store teams on new procedures when necessary.
• Ensures the smooth opening of all new Alex Lee retail stores regarding point of sale, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self-checkout.
• Continually improves the overall quality and performance of front-end systems.
• Documents systems to ensure effective use and efficient ongoing maintenance.
• Proactive, positive approach to problem-solving.
• Coordinates and assists with remodels, de-installs and special projects.
• Assist the infrastructure team as field support for networking related hardware and troubleshooting.
• Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members.
• Work with third party break fix providers to help restore systems when necessary.

Qualifications

• Bachelor’s degree in computer science, mathematics or business is required or equivalent knowledge and skill from work experience. 2+ years of technology related experience. 2+ years of grocery retail support. Should possess working knowledge of retail automation applications and POS systems.
• May be required to work long hours during install projects which may also require multiple nights away from home.
• Must be able to juggle multiple tasks and work in situations where being bombarded from all directions.
• Troubleshooting and problem-solving skills.
• Able to make decisions.
• Able to work without supervision.
• Basic understanding of IBM 4690 / Toshiba TCxSky OS.

Preferred Skills

• Excellent organizational and communication skills,
• Desire to learn innovative/new technologies and keep abreast of trends.
• Desire to work on complex problems.
• Collaborative – works jointly with highly skilled members of the organization on different projects.
• Some knowledge of Python or running scripts.
• Basic understanding of Windows OS and setup.
• Understanding of basic network concepts and principles.