Retail Pharmacy Lead Technician: Lead Ops & Patient Care

Northern Pharmacy & Medical Equip Corp.; Baltimore (MD); Presencial; USD 30.000 - 41.000; Jornada completa

Descripción de la vacante

Northern Pharmacy & Medical Equipment is seeking a motivated Retail Pharmacy Lead Technician to coordinate daily technician workflow, manage prescription queues, and ensure accurate dispensing while delivering exceptional patient service. This hands-on leadership role requires strong organization, clear communication, problem-solving, and the ability to train and coach staff.

You will work closely with pharmacists, handle insurance issues, and uphold HIPAA and Maryland Board of Pharmacy

Formación

• High school diploma or equivalent required.
• Current Maryland Pharmacy Technician registration/certification as required by law.
• Previous retail pharmacy technician experience.
• Knowledge of prescription processing, insurance billing, pharmacy workflow, and customer service.
• Strong organizational, communication, and problem-solving skills.

Responsabilidades

• Coordinate daily technician workflow and help manage prescription queues.
• Identify bottlenecks, resolve workflow challenges, and keep prescriptions moving efficiently.
• Assist with prescription intake, data entry, filling, packaging, pickup, and delivery.
• Provide day-to-day guidance and support to pharmacy technicians.
• Help train new technicians, share knowledge, and encourage teamwork.
• Lead by example and promote a positive, productive work environment.
• Provide friendly, professional service to patients, caregivers, and healthcare providers.
• Help resolve insurance rejections, refill requests, prior authorizations, and prescription-related concerns.
• Communicate effectively to ensure patients receive timely assistance.
• Support medication ordering, inventory management, returns, recalls, and out-of-stock follow-up.
• Maintain accurate records and support prescription accuracy.
• Follow HIPAA, Maryland Board of Pharmacy requirements, and all applicable pharmacy regulations.
• Identify and promptly escalate clinical, operational, safety, or compliance concerns.

Conocimientos

Leadership

Organization

Communication

Problem-solving

Multi-tasking

Team player

Educación

High school diploma or equivalent

Maryland Pharmacy Technician registration

Herramientas

PioneerRx

Descripción del empleo

Northern Pharmacy & Medical Equipment is seeking a motivated Retail Pharmacy Lead Technician to coordinate daily technician workflow, manage prescription queues, and ensure accurate dispensing while delivering exceptional patient service. This hands-on leadership role requires strong organization, clear communication, problem-solving, and the ability to train and coach staff.

You will work closely with pharmacists, handle insurance issues, and uphold HIPAA and Maryland Board of Pharmacy