Lead Pharmacy Technician: Drive Patient Care & Ops

Northern Pharmacy; Baltimore (MD); On-site; USD 28,000 - 39,000; Full time

Job summary

Northern Pharmacy & Medical Equipment is seeking a Retail Pharmacy Lead Technician to oversee daily technician workflow, manage prescription queues, and mentor junior staff. This hands-on leadership role emphasizes accuracy, patient service, and teamwork in a busy retail setting.

The ideal candidate has retail pharmacy experience, Maryland technician registration, and strong organizational and communication skills to drive efficient operations and ensure high-quality patient care.

Qualifications

• High school diploma or equivalent.
• Current Maryland Pharmacy Technician registration/certification as required by law.
• Previous retail pharmacy technician experience.
• Knowledge of prescription processing, insurance billing, pharmacy workflow, and customer service.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Coordinate daily technician workflow and help manage prescription queues.
• Identify bottlenecks, resolve workflow challenges, and keep prescriptions moving efficiently.
• Assist with prescription intake, data entry, filling, packaging, pickup, and delivery.
• Provide day-to-day guidance and support to pharmacy technicians.
• Help train new technicians, share knowledge, and encourage teamwork.
• Lead by example and promote a positive, productive work environment.
• Provide friendly, professional service to patients, caregivers, and healthcare providers.
• Help resolve insurance rejections, refill requests, prior authorizations, and prescription-related concerns.
• Communicate effectively to ensure patients receive timely assistance.
• Support medication ordering, inventory management, returns, recalls, and out-of-stock follow-up.
• Maintain accurate records and support prescription accuracy.
• Follow HIPAA, Maryland Board of Pharmacy requirements, and all applicable pharmacy regulations.
• Identify and promptly elevate clinical, operational, safety, or compliance concerns.

Skills

Leadership

Organization

Communication

Problem solving

Team collaboration

Attention to detail

Education

Maryland Pharmacy Technician registration

Tools

PioneerRx

Job description

Northern Pharmacy & Medical Equipment is seeking a Retail Pharmacy Lead Technician to oversee daily technician workflow, manage prescription queues, and mentor junior staff. This hands-on leadership role emphasizes accuracy, patient service, and teamwork in a busy retail setting.

The ideal candidate has retail pharmacy experience, Maryland technician registration, and strong organizational and communication skills to drive efficient operations and ensure high-quality patient care.