Retail Pharmacy Lead Technician

Northern Pharmacy & Medical Equip Corp.; Baltimore (MD); On-site; USD 30,000 - 41,000; Full time

Job summary

Northern Pharmacy & Medical Equipment is seeking a motivated Retail Pharmacy Lead Technician to coordinate daily technician workflow, manage prescription queues, and ensure accurate dispensing while delivering exceptional patient service. This hands-on leadership role requires strong organization, clear communication, problem-solving, and the ability to train and coach staff.

You will work closely with pharmacists, handle insurance issues, and uphold HIPAA and Maryland Board of Pharmacy

Qualifications

• High school diploma or equivalent required.
• Current Maryland Pharmacy Technician registration/certification as required by law.
• Previous retail pharmacy technician experience.
• Knowledge of prescription processing, insurance billing, pharmacy workflow, and customer service.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Coordinate daily technician workflow and help manage prescription queues.
• Identify bottlenecks, resolve workflow challenges, and keep prescriptions moving efficiently.
• Assist with prescription intake, data entry, filling, packaging, pickup, and delivery.
• Provide day-to-day guidance and support to pharmacy technicians.
• Help train new technicians, share knowledge, and encourage teamwork.
• Lead by example and promote a positive, productive work environment.
• Provide friendly, professional service to patients, caregivers, and healthcare providers.
• Help resolve insurance rejections, refill requests, prior authorizations, and prescription-related concerns.
• Communicate effectively to ensure patients receive timely assistance.
• Support medication ordering, inventory management, returns, recalls, and out-of-stock follow-up.
• Maintain accurate records and support prescription accuracy.
• Follow HIPAA, Maryland Board of Pharmacy requirements, and all applicable pharmacy regulations.
• Identify and promptly escalate clinical, operational, safety, or compliance concerns.

Skills

Leadership

Organization

Communication

Problem-solving

Multi-tasking

Team player

Education

High school diploma or equivalent

Maryland Pharmacy Technician registration

Tools

PioneerRx

Job description

We're Hiring! Retail Pharmacy Lead Technician

Ready to take the lead and make a difference?

Great Pharmacy Teams Need Great Leaders!

Are you an experienced Pharmacy Technician who enjoys helping patients, solving problems, and supporting your teammates?

Do you have a natural ability to keep things organized, stay calm when things get busy, and help others succeed?

If that sounds like you, we want to meet you!

Northern Pharmacy & Medical Equipment is looking for a motivated, dependable, and knowledgeable Retail Pharmacy Lead Technician to help keep our retail pharmacy running smoothly while delivering the exceptional customer service our patients deserve.

This is a hands-on leadership opportunity for someone who loves pharmacy operations and is ready to take the next step in their career!

Requirements

• Coordinate daily technician workflow and help manage prescription queues.
• Identify bottlenecks, resolve workflow challenges, and keep prescriptions moving efficiently.
• Assist with prescription intake, data entry, filling, packaging, pickup, and delivery.
• Provide day-to-day guidance and support to pharmacy technicians.
• Help train new technicians, share knowledge, and encourage teamwork.
• Lead by example and promote a positive, productive work environment.
• Provide friendly, professional service to patients, caregivers, and healthcare providers.
• Help resolve insurance rejections, refill requests, prior authorizations, and prescription-related concerns.
• Communicate effectively to ensure patients receive timely assistance.
• Support medication ordering, inventory management, returns, recalls, and out-of-stock follow-up.
• Maintain accurate records and support prescription accuracy.
• Follow HIPAA, Maryland Board of Pharmacy requirements, and all applicable pharmacy regulations.
• Identify and promptly escalation clinical, operational, safety, or compliance concerns.

We're looking for someone who brings more than technical knowledge to the team. We want someone who is:

• A natural leader who enjoys helping others succeed.
• Organized, dependable, and detail-oriented.
• An excellent communicator and problem solver.
• Comfortable handling multiple priorities in a fast-paced environment.
• Patient-focused, professional, and committed to accuracy.
• A team player who takes initiative and follows through.

Required Qualifications

• High school diploma or equivalent.
• Current Maryland Pharmacy Technician registration/certification as required by law.
• Previous retail pharmacy technician experience.
• Knowledge of prescription processing, insurance billing, pharmacy workflow, and customer service.
• Strong organizational, communication, and problem-solving skills.

Even Better If You Have:

• National Pharmacy Technician Certification (CPhT).
• Previous lead or senior pharmacy technician experience.
• Experience in an independent retail pharmacy.
• Familiarity with PioneerRx or similar pharmacy software.
• Experience training or mentoring other pharmacy technicians.

Why This Opportunity?

This isn't just another pharmacy technician position.

It's an opportunity to use your experience, support your teammates, strengthen pharmacy operations, and make a meaningful difference in the patient experience.

As our Lead Technician, you'll be a trusted resource for the team, helping coordinate daily operations while working closely with pharmacists and pharmacy management.

This is a working lead position with responsibility for day-to-day technician workflow and support. Pharmacist-only activities, clinical decisions, and employee disciplinary matters remain with the appropriate pharmacist or manager.

Position Details

• Full-time, hourly (non-exempt) position.
• Schedule may include evenings, weekends, holidays, or extended hours based on business needs.
• Occasional travel for training, meetings, or pharmacy-related events may be required.
• Active position involving prolonged standing, movement throughout the pharmacy, and lifting or moving items up to 50 pounds. Reasonable accommodations may be available.

Your Next Career Move Starts Here!

If you're an experienced Pharmacy Technician who is ready to lead by example, support a great team, and help us deliver outstanding pharmacy care, we'd love to hear from you!

Northern Pharmacy & Medical Equipment

Great Service. Great People. Stronger Together.