Retail Pharmacy Lead Technician

Northern Pharmacy; Baltimore (MD); Sur place; USD 28 000 - 39 000; Plein temps

Résumé du poste

Northern Pharmacy & Medical Equipment is seeking a Retail Pharmacy Lead Technician to oversee daily technician workflow, manage prescription queues, and mentor junior staff. This hands-on leadership role emphasizes accuracy, patient service, and teamwork in a busy retail setting.

The ideal candidate has retail pharmacy experience, Maryland technician registration, and strong organizational and communication skills to drive efficient operations and ensure high-quality patient care.

Qualifications

• High school diploma or equivalent.
• Current Maryland Pharmacy Technician registration/certification as required by law.
• Previous retail pharmacy technician experience.
• Knowledge of prescription processing, insurance billing, pharmacy workflow, and customer service.
• Strong organizational, communication, and problem-solving skills.

Responsabilités

• Coordinate daily technician workflow and help manage prescription queues.
• Identify bottlenecks, resolve workflow challenges, and keep prescriptions moving efficiently.
• Assist with prescription intake, data entry, filling, packaging, pickup, and delivery.
• Provide day-to-day guidance and support to pharmacy technicians.
• Help train new technicians, share knowledge, and encourage teamwork.
• Lead by example and promote a positive, productive work environment.
• Provide friendly, professional service to patients, caregivers, and healthcare providers.
• Help resolve insurance rejections, refill requests, prior authorizations, and prescription-related concerns.
• Communicate effectively to ensure patients receive timely assistance.
• Support medication ordering, inventory management, returns, recalls, and out-of-stock follow-up.
• Maintain accurate records and support prescription accuracy.
• Follow HIPAA, Maryland Board of Pharmacy requirements, and all applicable pharmacy regulations.
• Identify and promptly elevate clinical, operational, safety, or compliance concerns.

Connaissances

Leadership

Organization

Communication

Problem solving

Team collaboration

Attention to detail

Formation

Maryland Pharmacy Technician registration

Outils

PioneerRx

Description du poste

We're Hiring! Retail Pharmacy Lead Technician

Ready to take the lead and make a difference?

Great Pharmacy Teams Need Great Leaders!

Are you an experienced Pharmacy Technician who enjoys helping patients, solving problems, and supporting your teammates?

Do you have a natural ability to keep things organized, stay calm when things get busy, and help others succeed?

If that sounds like you, we want to meet you!

Northern Pharmacy & Medical Equipment is looking for a motivated, dependable, and knowledgeable Retail Pharmacy Lead Technician to help keep our retail pharmacy running smoothly while delivering the exceptional customer service our patients deserve.

This is a hands-on leadership opportunity for someone who loves pharmacy operations and is ready to take the next step in their career!

Requirements

• Coordinate daily technician workflow and help manage prescription queues.
• Identify bottlenecks, resolve workflow challenges, and keep prescriptions moving efficiently.
• Assist with prescription intake, data entry, filling, packaging, pickup, and delivery.
• Provide day-to-day guidance and support to pharmacy technicians.
• Help train new technicians, share knowledge, and encourage teamwork.
• Lead by example and promote a positive, productive work environment.
• Provide friendly, professional service to patients, caregivers, and healthcare providers.
• Help resolve insurance rejections, refill requests, prior authorizations, and prescription-related concerns.
• Communicate effectively to ensure patients receive timely assistance.
• Support medication ordering, inventory management, returns, recalls, and out-of-stock follow-up.
• Maintain accurate records and support prescription accuracy.
• Follow HIPAA, Maryland Board of Pharmacy requirements, and all applicable pharmacy regulations.
• Identify and promptly elevate clinical, operational, safety, or compliance concerns.

We're looking for someone who brings more than technical knowledge to the team. We want someone who is:

• A natural leader who enjoys helping others succeed.
• Organized, dependable, and detail-oriented.
• An excellent communicator and problem solver.
• Comfortable handling multiple priorities in a fast-paced environment.
• Patient-focused, professional, and committed to accuracy.
• A team player who takes initiative and follows through.

Required Qualifications

• High school diploma or equivalent.
• Current Maryland Pharmacy Technician registration/certification as required by law.
• Previous retail pharmacy technician experience.
• Knowledge of prescription processing, insurance billing, pharmacy workflow, and customer service.
• Strong organizational, communication, and problem-solving skills.

Even Better If You Have:

• National Pharmacy Technician Certification (CPhT).
• Previous lead or senior pharmacy technician experience.
• Experience in an independent retail pharmacy.
• Familiarity with PioneerRx or similar pharmacy software.
• Experience training or mentoring other pharmacy technicians.

Why This Opportunity?

This isn't just another pharmacy technician position.

It's an opportunity to use your experience, support your teammates, strengthen pharmacy operations, and make a meaningful difference in the patient experience.

As our Lead Technician, you'll be a trusted resource for the team, helping coordinate daily operations while working closely with pharmacists and pharmacy management.

This is a working lead position with responsibility for day-to-day technician workflow and support. Pharmacist-only activities, clinical decisions, and employee disciplinary matters remain with the appropriate pharmacist or manager.

Position Details

• Full-time, hourly (non-exempt) position.
• Schedule may include evenings, weekends, holidays, or extended hours based on business needs.
• Occasional travel for training, meetings, or pharmacy-related events may be required.
• Active position involving prolonged standing, movement throughout the pharmacy, and lifting or moving items up to 50 pounds. Reasonable accommodations may be available.

Northern Pharmacy & Medical Equipment

Great Service. Great People. Stronger Together.