Retail Personal Banker II: Growth & Relationships

Fifth Third Bank; Perrysburg (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Fifth Third Bank is seeking candidate(s) for a Retail Personal Banker II track, with a 4–8 week onboarding, rotations in Operations and Sales & Service, and a certification upon completion. The role focuses on sales development, deposits, loans, and fee-based services while delivering personalized customer care.

The position emphasizes consultative selling, risk awareness, and adherence to policies to ensure a positive customer experience and growth in revenue. Travel for training is possible.

Qualifications

• College degree or work experience with transferrable skills.
• Experience in the financial industry preferred.
• Ability to develop comfort with sales activities to acquire customers and cross-sell.
• Understanding of advanced math functions for credit/financial analysis.
• Professional representation of Fifth Third Bank in appearance and communication.
• Knowledge of Retail policies and procedures and good judgment in decisions.
• S.A.F.E. Act registration required at employment per NMLS.

Responsibilities

• Use consultative sales process and Financial Needs Assessment to profile customers and identify needs.
• Maintain knowledge of Retail products/services and recommend solutions.
• Proactively reach out to customers and set appointments for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities as directed.
• Collaborate with Business Partners (Mortgage, Small Business, Commercial) to provide holistic solutions.
• Meet/exceed customer experience and production goals and support revenue growth.
• Guide CSRs on sales and referral processes.
• Promote customer satisfaction with professionalism and responsiveness.

Skills

Sales

Customer service

Communication

Math skills

Ethical conduct

Education

College degree or equivalent

Tools

CAMP marketing tools

Job description

Fifth Third Bank is seeking candidate(s) for a Retail Personal Banker II track, with a 4–8 week onboarding, rotations in Operations and Sales & Service, and a certification upon completion. The role focuses on sales development, deposits, loans, and fee-based services while delivering personalized customer care.

The position emphasizes consultative selling, risk awareness, and adherence to policies to ensure a positive customer experience and growth in revenue. Travel for training is possible.