Retail Personal Banker II - Relationship & Sales Driver

Fifth Third Bank; Mount Juliet (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Fifth Third Bank is launching a Retail Personal Banker II track through a 4-8 week onboarding and rotation program in Operations and Sales & Service. The role emphasizes consultative selling of deposits, loans, and fee-based services while building lasting customer relationships.

Certification follows program completion, enabling advancement within the Retail Personal Banker family. The position stresses risk awareness, ethical behavior, and adherence to bank policies, with travel for training

Qualifications

• College degree or work experience with transferrable skills.
• Experience in financial industry preferred.
• Ability to apply basic math to analyze credit/financial information.
• Professional appearance and strong communication skills.

Responsibilities

• Use consultative sales to build customer profiles and identify financial needs.
• Maintain knowledge of Retail products and services and recommend solutions.
• Utilize marketing tools to reach customers and schedule financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Establish relationships with partners to provide holistic financial solutions.
• Meet or exceed customer experience and production goals.
• Guide CSRs on sales and referral processes.
• Protect customer privacy and handle confidential information.
• Follow bank policies and risk management procedures.

Skills

Sales

Relationship building

Cross-selling

Customer service

Communication

Needs assessment

Education

College degree or equivalent

Job description

Fifth Third Bank is launching a Retail Personal Banker II track through a 4-8 week onboarding and rotation program in Operations and Sales & Service. The role emphasizes consultative selling of deposits, loans, and fee-based services while building lasting customer relationships.

Certification follows program completion, enabling advancement within the Retail Personal Banker family. The position stresses risk awareness, ethical behavior, and adherence to bank policies, with travel for training