Retail Personal Banker II - Growth & Relationship Builder

Fifth Third Bank; Franklin (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive compensation

Job summary

Fifth Third Bank in Franklin, TN is seeking candidates for the Retail Personal Banker II track, following a 4-8 week onboarding with rotations in Operations and Sales & Service. The program culminates in a certification to perform Retail Personal Banker duties, focusing on sales development and customer relationship building.

Role emphasizes consultative selling, knowledge of Retail products, and collaboration with partners across Mortgage, Small Business, and Commercial teams to deliver

Qualifications

• College degree or work experience providing transferrable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Use consultative sales process to build customer profiles and identify financial needs.
• Maintain knowledge of Retail products and recommend solutions.
• Proactively reach out to customers and set appointments for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Establish relationships with Business Partners to provide holistic financial solutions.
• Meet/exceed customer experience and production goals and drive revenue growth.
• Provide guidance to CSRs on sales and referral processes.
• Promote customer satisfaction with a professional demeanor.
• Handle customer questions and resolve issues.
• Maintain confidentiality of business information.
• Adhere to policies and procedures and manage loan and card processes.

Skills

Sales experience

Customer service

Financial products knowledge

Communication skills

Team collaboration

Education

College degree or equivalent

Tools

NMLS knowledge

Job description

Fifth Third Bank in Franklin, TN is seeking candidates for the Retail Personal Banker II track, following a 4-8 week onboarding with rotations in Operations and Sales & Service. The program culminates in a certification to perform Retail Personal Banker duties, focusing on sales development and customer relationship building.

Role emphasizes consultative selling, knowledge of Retail products, and collaboration with partners across Mortgage, Small Business, and Commercial teams to deliver