Retail Personal Banker II - Consultative Sales Pro

Fifth Third Bank; Medina (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Fifth Third Bank in Ohio offers a structured training path to become a Retail Personal Banker II after a 4–8 week onboarding with rotations in Operations and Sales & Service. A certification upon completion signals readiness for the sales-focused banker role.

The position emphasizes consultative selling, relationship building, and promoting a full range of banking products while maintaining high customer service standards.

Qualifications

• College degree or work experience providing transferrable skills.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort with sales activities.
• Understanding of advanced math functions for credit/financial analysis.
• Professional representation of the bank in appearance and communication.
• Knowledge of Retail policies and procedures.

Responsibilities

• Use consultative sales process to build customer profiles and identify needs.
• Maintain knowledge of Retail consumer and small business products and recommend solutions.
• Proactively reach out to customers and set appointments for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Refer customers to business partners for holistic solutions.
• Meet/exceed customer experience and revenue goals; support P&L targets.
• Guide CSRs in sales and referral processes.
• Promote customer satisfaction with a friendly, professional demeanor.

Skills

Sales skills

Communication

Math skills

NMLS knowledge

Education

College degree or work experience

Job description

Fifth Third Bank in Ohio offers a structured training path to become a Retail Personal Banker II after a 4–8 week onboarding with rotations in Operations and Sales & Service. A certification upon completion signals readiness for the sales-focused banker role.

The position emphasizes consultative selling, relationship building, and promoting a full range of banking products while maintaining high customer service standards.