Retail Personal Banker I — Training & Growth

Fifth Third Bank, N.A.; Fairfield (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Fifth Third Bank, N.A. in Fairfield, OH seeks a Personal Banker I as part of a 4-8 week onboarding program with rotations in operations and Sales & Service. The role focuses on consultative selling and building customer relationships while processing teller transactions as part of the platform staff.

The position emphasizes cross-selling, financial needs assessment, and collaboration with partners to deliver holistic solutions. NMLS registration is required at employment.

Qualifications

• College degree or work experience may be sufficient for the role.
• Experience in financial services is preferred.
• Ability to develop comfort with sales activities to acquire new customers and cross-sell to existing customers.
• Understanding of advanced math functions for credit/financial analysis.
• Professional representation of Fifth Third Bank in appearance and communication.
• Familiarity with Retail policies and procedures to make sound decisions.
• S.A.F.E. Act registration required at time of employment via NMLS.

Responsibilities

• Use consultative sales to build customer profiles and identify financial needs.
• Maintain knowledge of Retail products and services and recommend solutions.
• Reach out to customers using approved tools and set appointments for reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Collaborate with Business Partners to provide holistic financial solutions.
• Meet or exceed customer experience and production goals.
• Guide CSRs in sales and referral processes.
• Promote customer satisfaction with professionalism.
• Answer customer questions and resolve issues responsibly.
• Keep business information confidential and follow Code of Conduct.

Skills

Consultative sales

Customer relationship building

Cross-selling

Financial needs assessment

Sales process

Professional communication

SAFE/NMLS knowledge

Education

College degree or work experience

Tools

CAMP

Job description

Fifth Third Bank, N.A. in Fairfield, OH seeks a Personal Banker I as part of a 4-8 week onboarding program with rotations in operations and Sales & Service. The role focuses on consultative selling and building customer relationships while processing teller transactions as part of the platform staff.

The position emphasizes cross-selling, financial needs assessment, and collaboration with partners to deliver holistic solutions. NMLS registration is required at employment.