Retail Paint Specialist — Customer Solutions Pro

Sherwin-Williams; Great Falls (MT); On-site; USD 28,000 - 40,000; Full time

Job summary

Sherwin-Williams in Great Falls, MT is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. You will resolve concerns to ensure satisfaction and stay updated on product features while maintaining store visual standards and achieving sales goals.

In this role you will handle in-person and phone inquiries, process transactions, stock shelves, assist with deliveries, and help drive inventory

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Multilingual communication

Phone support

Cash handling

Education

High School diploma or GED

Job description

Sherwin-Williams in Great Falls, MT is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. You will resolve concerns to ensure satisfaction and stay updated on product features while maintaining store visual standards and achieving sales goals.

In this role you will handle in-person and phone inquiries, process transactions, stock shelves, assist with deliveries, and help drive inventory