Retail Paint & Customer Service Specialist

Sherwin-Williams; Manchester (NH); On-site; USD 32,000 - 48,000; Full time

Job summary

Sherwin-Williams in Manchester, NH is hiring a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend right solutions. You’ll resolve concerns, maintain product knowledge, and help meet store sales goals.

Responsibilities include handling transactions, stocking, tinting, deliveries, and maintaining organized work orders. Physical requirements and evening/weekend shifts apply. Join a team that values service quality and customer satisfaction.

Qualifications

• Provide excellent customer service with a focus on sales and satisfaction.
• Assist customers in-store and over the phone, identifying needs and recommending product solutions.
• Maintain product knowledge and stay up-to-date on Sherwin‑Williams offerings.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Bilingual (Spanish)

Education

High School diploma or GED

Job description

Sherwin-Williams in Manchester, NH is hiring a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend right solutions. You’ll resolve concerns, maintain product knowledge, and help meet store sales goals.

Responsibilities include handling transactions, stocking, tinting, deliveries, and maintaining organized work orders. Physical requirements and evening/weekend shifts apply. Join a team that values service quality and customer satisfaction.