Retail Paint & Customer Service Pro

Sherwin-Williams; Marlborough (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Flexible Spending Accounts

Paid time off

Retirement benefits

Parental leave

Job summary

Sherwin-Williams in Marlborough, MA is hiring a Customer Service Specialist to engage with wholesale and retail customers, determine needs, recommend products, and resolve issues at Store #5312 located at 222 F-G East Main Street. You will uphold product knowledge and store standards while supporting sales goals.

The role requires excellent communication, the ability to lift up to 50 lbs, and availability for evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Job description

Sherwin-Williams in Marlborough, MA is hiring a Customer Service Specialist to engage with wholesale and retail customers, determine needs, recommend products, and resolve issues at Store #5312 located at 222 F-G East Main Street. You will uphold product knowledge and store standards while supporting sales goals.

The role requires excellent communication, the ability to lift up to 50 lbs, and availability for evenings and weekends.