Retail Paint & Customer Experience Pro

The Sherwin-Williams Company; Meridian (ID); On-site; USD 19,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company in Meridian, Idaho seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions to boost sales and customer satisfaction.

You will process transactions, stock displays, tint and mix products, support deliveries, and stay knowledgeable about offerings to meet monthly, quarterly and yearly sales goals.

Qualifications

• Strong customer service experience and ability to build trust with customers.
• Ability to read, write, and communicate in more than one language (Spanish preferred).
• Comfort with handling transactions and product recommendations.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Spanish language

Multilingual ability

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Meridian, Idaho seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions to boost sales and customer satisfaction.

You will process transactions, stock displays, tint and mix products, support deliveries, and stay knowledgeable about offerings to meet monthly, quarterly and yearly sales goals.