Paint Retail Sales & Customer Experience Specialist

The Sherwin-Williams Company; Eagle (ID); On-site; USD 19,000 - 28,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist in Idaho to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions while supporting sales goals. You will handle in-store and phone inquiries, resolve customer concerns promptly, and stay up-to-date with product features to maintain high store visuals and service standards.

Responsibilities include handling transactions, stocking displays, tinting and mixing products to

Qualifications

• Must have a high school diploma or GED.
• Experience in customer service or retail is preferred.
• Spanish language ability is preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and pricing formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks; assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures; suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Spanish language

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist in Idaho to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions while supporting sales goals. You will handle in-store and phone inquiries, resolve customer concerns promptly, and stay up-to-date with product features to maintain high store visuals and service standards.

Responsibilities include handling transactions, stocking displays, tinting and mixing products to