Retail Paint Concierge & Solutions Advisor

Sherwin-Williams; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Gainesville, GA, is hiring a Customer Service Specialist to work with wholesale and retail customers, determine needs, and recommend solutions. The role focuses on delivering excellent service, resolving concerns, and helping achieve store sales goals.

You will handle in-person and phone inquiries, manage transactions, and maintain product knowledge while ensuring store standards. The position requires 18+ years of age, legal work authorization, a valid driver’s license, and

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.
• High School diploma or GED.
• 1 year of delivery, retail, or customer service experience.
• Experience selling paint and paint-related products.
• Experience operating tinting and mixing equipment.
• Ability to read, write, comprehend in more than one language including Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Cash handling

Strong communication

Bilingual Spanish

Education

High School diploma or GED

Job description

Sherwin-Williams in Gainesville, GA, is hiring a Customer Service Specialist to work with wholesale and retail customers, determine needs, and recommend solutions. The role focuses on delivering excellent service, resolving concerns, and helping achieve store sales goals.

You will handle in-person and phone inquiries, manage transactions, and maintain product knowledge while ensuring store standards. The position requires 18+ years of age, legal work authorization, a valid driver’s license, and