Paint & Color Service Specialist

Sherwin-Williams; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

Sherwin-Williams in Florida seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. The role emphasizes high customer satisfaction and meeting store sales goals.

Duties include handling in-person and phone inquiries, processing transactions, stocking shelves, tinting and mixing products, supporting deliveries, and maintaining product knowledge and store standards.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion
• Willing to work evenings and weekends
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Bilingual

Spanish

Education

High School diploma or GED

Job description

Sherwin-Williams in Florida seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. The role emphasizes high customer satisfaction and meeting store sales goals.

Duties include handling in-person and phone inquiries, processing transactions, stocking shelves, tinting and mixing products, supporting deliveries, and maintaining product knowledge and store standards.