Retail Order Operations Specialist

Fermented Food Holdings, Inc.; Madison (WI); In loco; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with company match

Health, dental, and vision insurance

Paid holidays and paid time off

Flexible Spending Accounts (health and

depedent care) and Health Savings

Disability and life insurance

Espresso, snacks, desserts, and a fun,

team environment

Descrizione del lavoro

Fermented Food Holdings, Inc. is seeking a Customer Operations Coordinator for our on-site Madison, WI team.

You will own order management for retail partners, ensuring accurate entry into NetSuite and timely fulfillment, while collaborating with sales, warehouses, and operations. You will monitor ordering patterns, identify issues early, and build dashboards and trackers that give internal teams visibility into order performance.

Competenze

• Associate's or bachelor's degree in Business, Supply Chain & Operations, Logistics, Communications, or related field
• 1–2 years of experience in order management, customer operations, or fulfillment
• Proficiency in Microsoft Office with strong Excel skills (pivot tables, lookups, data organization)
• Ability to analyze data and translate findings into clear, actionable insights
• Excellent verbal and written communication skills
• Strong organizational skills and data entry accuracy
• Proactive, self-driven approach with strong ownership
• Ability to work independently and in a team
• Legally authorized to work in the United States without sponsorship

Mansioni

• Process and manage retail customer orders via EDI (SPS Commerce), email, and portals into NetSuite
• Verify order details against lead time, minimums, and pallet requirements
• Monitor EDI order flow and resolve transmission issues promptly
• Process order changes and cancellations and notify internal teams and warehouses
• Coordinate with third-party warehouses, production, and logistics for availability and delivery
• Maintain customer records and documentation in NetSuite
• Develop and maintain customer trackers and dashboards for key metrics
• Prepare recurring reports supporting sales and operations decisions
• Share findings with stakeholders and drive improvements in accuracy and efficiency
• Investigate root causes and work with cross-functional teams to resolve issues

Conoscenze

Detail oriented

Analytical thinking

Strong communication

Formazione

Associate's or Bachelor's in Business / Supply Chain / Operations

Strumenti

NetSuite

SPS Commerce

Zendesk

Descrizione del lavoro

Fermented Food Holdings, Inc. is seeking a Customer Operations Coordinator for our on-site Madison, WI team.

You will own order management for retail partners, ensuring accurate entry into NetSuite and timely fulfillment, while collaborating with sales, warehouses, and operations. You will monitor ordering patterns, identify issues early, and build dashboards and trackers that give internal teams visibility into order performance.