Retail Order & Customer Operations Specialist

The Watkins Company; Winona (MN); Sur place; USD 52 000 - 78 000; Plein temps

Résumé du poste

The Watkins Company in Winona, MN is seeking a Customer Operations Specialist to ensure accurate order processing and effective communication across customer channels. You will support retail accounts and coordinate with Sales, Distribution Center, and Supply Chain to resolve issues and maintain data integrity.

Ideal candidates will have 4+ years in customer operations, strong Excel/Office skills, and experience in a retail/CPG environment.

Qualifications

• Bachelor's degree or equivalent experience in Business/Operations is preferred.
• Minimum 4+ years in customer service, customer operations, order management, or account support.
• Experience supporting retail customers or in a CPG/distribution environment is preferred.

Responsabilités

• Process, review, and manage customer orders for accuracy and timeliness.
• Provide operational support for retail accounts, including order entry and issue resolution.
• Coordinate with Distribution Center, Supply Chain, Sales, Brokers, and internal stakeholders on order status and inquiries.
• Assist with operational setup for new item launches, product changes, and discontinuations.
• Maintain accurate customer, order, and item data in systems and identify inefficiencies.

Connaissances

Customer service

Order management

Communication

Team collaboration

Problem solving

Formation

Bachelor's degree or equivalent experience

Outils

Microsoft Office

Excel

Word

PowerPoint

Description du poste

The Watkins Company in Winona, MN is seeking a Customer Operations Specialist to ensure accurate order processing and effective communication across customer channels. You will support retail accounts and coordinate with Sales, Distribution Center, and Supply Chain to resolve issues and maintain data integrity.

Ideal candidates will have 4+ years in customer operations, strong Excel/Office skills, and experience in a retail/CPG environment.