Customer Operations Specialist

The Watkins Company; Winona (MN); Vor Ort; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

The Watkins Company in Winona, MN is seeking a Customer Operations Specialist to ensure accurate order processing and effective communication across customer channels. You will support retail accounts and coordinate with Sales, Distribution Center, and Supply Chain to resolve issues and maintain data integrity.

Ideal candidates will have 4+ years in customer operations, strong Excel/Office skills, and experience in a retail/CPG environment.

Qualifikationen

• Bachelor's degree or equivalent experience in Business/Operations is preferred.
• Minimum 4+ years in customer service, customer operations, order management, or account support.
• Experience supporting retail customers or in a CPG/distribution environment is preferred.

Aufgaben

• Process, review, and manage customer orders for accuracy and timeliness.
• Provide operational support for retail accounts, including order entry and issue resolution.
• Coordinate with Distribution Center, Supply Chain, Sales, Brokers, and internal stakeholders on order status and inquiries.
• Assist with operational setup for new item launches, product changes, and discontinuations.
• Maintain accurate customer, order, and item data in systems and identify inefficiencies.

Kenntnisse

Customer service

Order management

Communication

Team collaboration

Problem solving

Ausbildung

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Excel

Word

PowerPoint

Jobbeschreibung

Summary/ObjectiveThe Customer Operations Specialist supports day-to-day customer operations by ensuring accurate order processing, effective communication, and timely issue resolution across customer channels. This role plays a key executional role in supporting retail account operations while assisting with secondary customer channels, working closely with internal teams to support a consistent and efficient customer experience.Essential Responsibilities:Process, review, and manage customer orders to ensure accuracy, timeliness, and alignment with customer and internal requirements.Provide operational support for retail accounts, including order entry, order updates, issue resolution, and coordination with Sales and internal teams.Communicate effectively with Distribution Center, Supply Chain, Sales, Brokers, and internal stakeholders regarding order status, shortages, backorders, and customer inquiries.Respond to customer inquiries and resolve service issues; escalate high-impact issues to the Customer Operations Manager as appropriate.Support international, direct-to-consumer, liquidation, specialty, and direct selling customer channels as assigned, ensuring service needs are met without disrupting core retail support.Assist with operational setup and execution for new item launches, product changes, and discontinuations by supporting order setup and customer communication.Maintain accurate customer, order, and item data within systems; identify issues or inefficiencies and recommend improvements to the Customer Operations Manager.Collaborate with the Customer Operations team to improve workflows, communication, and service execution; participate in training and process improvement initiatives.Provide backup support to Customer Service Representatives during periods of high volume, absences, or coverage gaps, ensuring service levels, order accuracy, and response standards are maintained.Affirmative Action/Equal Employment Opportunity:The Watkins Company is committed to equal opportunity for all qualified individuals and will not discriminate or harass any employee or applicant because of race, creed, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, marital status, status with regard to public assistance, or any other protected status.Education and Experience Requirements:Associate’s or Bachelor’s degree in Business, Operations, or related field preferred; equivalent experience considered.Minimum 4 plus years experience in customer service, customer operations, order management, or account support.Experience supporting retail customers or working within a CPG, consumer goods, or distribution environment preferred.Demonstrate intermediate proficiency in Microsoft Office including Excel, Word and PowerPoint.