Retail Ops Analyst — Order-to-Cash & Process Improvement

Constellation; Houston (TX); On-site; USD 27,000 - 41,000; Full time

Job summary

Constellation is seeking an Analyst II to join our Retail Operations team in Houston. You will monitor day-to-day workflow, handle complex exception processing, and support pricing, billing, and customer activations while ensuring compliance with SOX controls and performance targets.

The role emphasizes cross-functional collaboration with IT and business units, driving process improvements, and delivering reliable customer service.

Qualifications

• Bachelor's degree in Business or equivalent experience.
• Proven problem solving with procedures/guidelines.
• Proficient in Microsoft Office Tools (Word, Excel, PowerPoint).

Responsibilities

• Handle high-volume order-to-cash activities and billing data accuracy.
• Collaborate with teams to resolve process discrepancies and drive root cause analysis.
• Communicate issues clearly to teammates and stakeholders with a focus on customer information.
• Support change management and seek opportunities to automate processes.

Skills

Microsoft Office

Education

Bachelor's degree in Business

2 years equivalent experience

Tools

CRM systems

SQL

Excel

Hyperion

Passport

Job description

Constellation is seeking an Analyst II to join our Retail Operations team in Houston. You will monitor day-to-day workflow, handle complex exception processing, and support pricing, billing, and customer activations while ensuring compliance with SOX controls and performance targets.

The role emphasizes cross-functional collaboration with IT and business units, driving process improvements, and delivering reliable customer service.