Retail Operations Analyst II - Process Improvement

Constellation Energy Corp.; Houston (TX); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Bonus program

401(k) with company match

Employee stock purchase program

Medical, dental, vision benefits

Wellbeing programs

Disability and life insurance

Paid time off

Job summary

Constellation Energy Corp. is seeking an Analyst II to join Retail Operations. The role focuses on day-to-day workflow execution, exception handling, and coordinating with IT and cross-functional teams to support evolving business needs.

The Analyst II will manage order-to-cash activities, pricing and billing data, and ensure timely service delivery while meeting SLAs. This position requires strong Excel skills, effective communication, and problem-solving abilities.

Qualifications

• Bachelor’s degree in Business, or 2 years of equivalent experience in lieu of the degree
• Ability to solve problems using procedures and guidelines
• Proficient computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)
• Bachelor's Degree with 2+ yrs work experience required; or 5+ yrs combination of education and relevant work experience
• Strong computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)
• Ability to communicate effectively and professionally, with internal and external parties as required.
• Bachelor's degree with 3+ work experience required; or 6+ years combination of education and relevant work experience
• Ability to operate independently with guidance from manager
• Has acquired a high level understanding of the group's overall processes, with process improvement in mind.

Responsibilities

• Perform high volume order to cash activities including pricing and billing data management to maintain accuracy and minimize risk
• Investigate discrepancies and perform root cause analysis
• Review and communicate issues to team members, leads, management and stakeholders
• Collaborate with team members and cross-functional teams to support changing business needs
• Interface with internal and external customers to handle inquiries
• Support change management and process improvements, focusing on sustainable solutions
• Participate in User Acceptance Testing (UAT) by executing test scripts
• Maintain understanding of policies/tariffs and ensure SOX controls are followed
• Travel as necessary; attend training and meetings in person

Skills

Analytical skills

Problem solving

Communication

Independent work

Adaptability

Education

Bachelor's degree in Business

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Visio

Access

PeopleSoft

Hyperion

SQL

Job description

Constellation Energy Corp. is seeking an Analyst II to join Retail Operations. The role focuses on day-to-day workflow execution, exception handling, and coordinating with IT and cross-functional teams to support evolving business needs.

The Analyst II will manage order-to-cash activities, pricing and billing data, and ensure timely service delivery while meeting SLAs. This position requires strong Excel skills, effective communication, and problem-solving abilities.