Order-to-Cash Analytics & Operations Specialist

Highline Aftermarket; Lisle (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Highline Aftermarket is seeking a Customer Operations Analyst to support acquisition analytics, customer transitions, and ERP data mapping. The role focuses on pricing readiness, ship-to validation, EDI readiness, and insights that improve service and scalability.

The position partners with IT Data Analytics and Master Data teams to define and refine the Order to Cash data model, build dashboards, and provide visibility across order capture through fulfillment, invoicing, and deductions.

Responsibilities

• Support analytics and project coordination for acquisitions, customer transitions, ERP migrations, and shipping-point changes.
• Analyze legacy customer, item, order, pricing, ship-to, invoice, and EDI data to support integration planning.
• Analyze data across the Order to Cash process, including order capture, customer setup, pricing, inventory availability, allocation, fulfillment, shipment, invoicing, returns, credits, deductions, and collections.
• Identify process bottlenecks, order exceptions, service failures, data issues, and root causes impacting customer experience or operational efficiency.
• Develop reporting that provides visibility to order status by customer, account, ship-to, item, warehouse, carrier, and fulfillment path.
• Support root cause analysis for recurring O2C issues and recommend corrective actions.
• Partner with IT Data Analytics team and Master Data to define, develop, validate, and refine the enterprise Order to Cash data model.
• Validate relationships between systems including ERP, WMS, TMS, EDI platforms, customer portals, and reporting environments.
• Help define business rules for order status logic, exception categories.
• Develop and maintain dashboards and reports for O2C performance, customer integration, order visibility, and operational readiness.
• Support the implementation of new technologies, reporting tools, and workflow automation capabilities.
• Develop and maintain dashboards and reports to drive customer operations productivity.

Job description

Highline Aftermarket is seeking a Customer Operations Analyst to support acquisition analytics, customer transitions, and ERP data mapping. The role focuses on pricing readiness, ship-to validation, EDI readiness, and insights that improve service and scalability.

The position partners with IT Data Analytics and Master Data teams to define and refine the Order to Cash data model, build dashboards, and provide visibility across order capture through fulfillment, invoicing, and deductions.