Retail Operations Supervisor: Lead Team & Five-Star Service

David's Bridal; Peoria (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Team Bonus

Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Job summary

David's Bridal is seeking a dynamic manager to lead a high‑performing Dream Maker team and deliver world-class customer service in a fast‑paced retail environment. You will mentor staff, model superior guest interactions, and drive sales performance while overseeing scheduling, payroll, and store operations.

You will train and coach teammates, manage inventory, and ensure milestones are met through daily briefings, performance reviews, and a responsive leadership style.

Qualifications

• Leads a customer-first culture across all roles.
• Provides ongoing coaching to improve selling skills and performance.
• Manages shifts, timekeeping, and payroll within budget.
• Monitors inventory, special orders, and receiving processes.

Responsibilities

• Builds and retains a high‑performing team and a five‑star guest experience.
• Communicates daily sales goals and drives action.
• Ensures staffing levels meet payroll budget and business needs.
• Oversees operations to maintain first quality standards for merchandise.

Skills

Customer service leadership

Staff management

Coaching and training

Payroll & scheduling

Inventory control

Education

High School Diploma or higher

2–4 years retail mgmt experience

POS system experience

Tools

POS system

Job description

David's Bridal is seeking a dynamic manager to lead a high‑performing Dream Maker team and deliver world-class customer service in a fast‑paced retail environment. You will mentor staff, model superior guest interactions, and drive sales performance while overseeing scheduling, payroll, and store operations.

You will train and coach teammates, manage inventory, and ensure milestones are met through daily briefings, performance reviews, and a responsive leadership style.