Retail Store Manager: Lead a Five-Star Guest Experience

David's Bridal; Whitehall (Lehigh County); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Rewarding Environment and Competitive 

Dream Maker Discount After First Pay

Referral Incentive Program

Dayforce Wallet – Get Paid Early!

Health/Dental/Vision Insurance

401K Program

Paid Vacation, Wellness Days & Hol

Birthday off!

Pet Benefits

Job summary

David’s Bridal is seeking an experienced retail management professional to lead a team in delivering five-star customer service and achieving sales goals. You will mentor staff, manage floor operations, and ensure high-quality merchandise handling while maintaining payroll within budget.

You will also oversee inventory, training, and performance discussions to build a strong bench and staffing pipeline, with a commitment to diversity and an engaging store environment.

Qualifications

• High School Diploma or degree.
• 2-4 years retail management experience in an apparel or specialty store environment.
• Experience with a computerized POS system.

Responsibilities

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Skills

Customer focus

Leadership

Coaching

Inventory management

Education

High School Diploma or degree

Tools

POS system

Job description

David’s Bridal is seeking an experienced retail management professional to lead a team in delivering five-star customer service and achieving sales goals. You will mentor staff, manage floor operations, and ensure high-quality merchandise handling while maintaining payroll within budget.

You will also oversee inventory, training, and performance discussions to build a strong bench and staffing pipeline, with a commitment to diversity and an engaging store environment.