Retail Operations Lead & Talent Coach

BYU Pathway; Chula Vista (CA); On-site; USD 48,000 - 68,000; Full time

Job summary

BYU Pathway in California seeks a Store Associate Leadership to guide and mentor a team of store associates, including individuals facing barriers to employment. The role focuses on developing talent, coordinating vocational rehabilitation needs with Development Counseling Services, and ensuring operational excellence.

You will lead store operations, oversee openings and closures, drive customer satisfaction, and partner with public-facing teams to deliver strong sales and service.

Qualifications

• Experience leading store teams.
• Ability to mentor individuals with barriers to employment.
• Strong customer service and communication skills.
• Experience in staff training and coaching.
• Knowledge of store operations and performance management.

Responsibilities

• Lead training and development of store associates.
• Oversee store openings and closures.
• Manage staff performance and development plans.
• Engage with customers to ensure satisfaction and service quality.
• Coordinate with Development Counseling Services on vocational needs.

Skills

Leadership

Staff Development

Mentoring

Customer Service

Communication

Job description

BYU Pathway in California seeks a Store Associate Leadership to guide and mentor a team of store associates, including individuals facing barriers to employment. The role focuses on developing talent, coordinating vocational rehabilitation needs with Development Counseling Services, and ensuring operational excellence.

You will lead store operations, oversee openings and closures, drive customer satisfaction, and partner with public-facing teams to deliver strong sales and service.