Retail Operations Supervisor: Lead, Coach & Inventory

Victoria’s Secret & Co.; Pleasanton (CA); On-site; USD 29,000 - 35,000; Full time

Job summary

Victoria’s Secret & Co Operations is seeking an Operations Supervisor to lead store readiness and drive efficient execution. This role reports to the Store Manager or Assistant Store Manager and emphasizes people leadership, coaching, and adherence to company policies.

Key duties include overseeing shipments, stock organization, and back-of-house standards while ensuring safety and compliance. The position requires flexibility for nights and weekends and a strong customer-focused mindset.

Qualifications

• Passion for Victoria’s Secret Brand and willingness to drive customer satisfaction.
• Strong attention to detail and execution.
• Ability to work in a fast-paced environment.
• Ability to coach in real time.
• 1–2 years of retail experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Physically able to lift up to 40 pounds and stand for long periods.
• Ability to use headsets, mobile devices, and computers.

Responsibilities

• Executes shipment, replenishment, and stock organization.
• Maintains back-of-house standards and inventory accuracy.
• Supports cleanliness, safety, and compliance.
• Identifies and escalates operational issues.
• Scope and level of responsibility may vary based on store size and business complexity.

Skills

Retail experience

Customer service

Attention to detail

Fast-paced environment

Coaching

Night/weekend shifts

Physical stamina

Tech proficiency

Job description

Victoria’s Secret & Co Operations is seeking an Operations Supervisor to lead store readiness and drive efficient execution. This role reports to the Store Manager or Assistant Store Manager and emphasizes people leadership, coaching, and adherence to company policies.

Key duties include overseeing shipments, stock organization, and back-of-house standards while ensuring safety and compliance. The position requires flexibility for nights and weekends and a strong customer-focused mindset.