Retail Operations Supervisor: Inventory & Coaching

Victoria’s Secret & Co.; Durham (NC); On-site; USD 24,000 - 29,000; Full time

Job summary

Victoria’s Secret & Co. is seeking an Operations Supervisor to lead store readiness, oversee shipment and stock organization, and uphold back-of-house standards.

The role reports to Store leadership and partners with cross-functional teams to ensure smooth daily operations and exceptional customer experiences. The position emphasizes coaching associates, maintaining safety and compliance, and driving sales through effective merchandising and labor management.

Qualifications

• Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Strong attention to detail and execution.
• Ability to work in a fast-paced environment.
• Ability to coach in real time.
• 1–2 years retail experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).

Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Skills

Customer service

Attention to detail

Fast-paced environment

Coaching in real time

Retail experience

Flexible scheduling

Physical capacity

Tech literacy

Job description

Victoria’s Secret & Co. is seeking an Operations Supervisor to lead store readiness, oversee shipment and stock organization, and uphold back-of-house standards.

The role reports to Store leadership and partners with cross-functional teams to ensure smooth daily operations and exceptional customer experiences. The position emphasizes coaching associates, maintaining safety and compliance, and driving sales through effective merchandising and labor management.