Retail Operations Supervisor

PetSmart; West Fargo (ND); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Operations Supervisor to drive operational excellence in their stores. This role is pivotal in managing inventory, merchandising, and overseeing associates to create a safe and organized environment. With a focus on customer satisfaction and team development, you will play a key role in enhancing the shopping experience for pet lovers. Join a company that values its associates and pets alike, offering a supportive and fulfilling work environment. If you are passionate about pets and retail, this is the perfect opportunity for you!

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for full-time associates

Career pathing

Development opportunities

Qualifications

• Minimum 2 years of experience in a retail supervisory role.
• Strong communication and organizational skills required.

Responsibilities

• Guide and support sales associates in merchandise handling.
• Manage inventory levels and conduct audits.
• Ensure positive customer experiences and maintain store standards.

Skills

Retail Supervisory Experience

Customer Service Skills

Communication Skills

Organizational Skills

Computer Proficiency

Job description

Join to apply for the Retail Operations Supervisor role at PetSmart

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Supervisor) shares responsibility for driving operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role involves merchandising, inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe, organized environment.

Principal Responsibilities

Responsibilities include but are not limited to:

People Leadership:

• Support and guide sales associates in merchandise handling, training on product knowledge and presentation standards.
• Facilitate the associate experience and support development through training, onboarding, mentoring, coaching, and performance feedback.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and resolve associate complaints and grievances.
• Recognize and celebrate associates to boost engagement.

Store Operations and Overall Store Experience:

• Implement merchandise strategies to optimize sales, including receiving, placement, displays, and promotions.
• Manage inventory levels, conduct audits, analyze sales trends, and make recommendations for restocking and markdowns.
• Maintain accurate inventory records and address discrepancies.
• Operate POS systems and handle cash transactions accurately and in compliance with policies.
• Ensure store standards and foster a culture of empowerment and compliance with policies and ethics.
• Participate in opening and closing procedures to uphold brand standards.
• Perform monthly cycle counts and resolve discrepancies.
• Maintain pet care standards, including cleaning, feeding, watering, and caring for new and sick pets.
• Ensure positive customer experiences with online orders, including in-store pickup and ship-from-store services.
• Support the safety and health of pets in our care and respond immediately to sick or injured pets, including veterinary transport if needed.
• Follow policies for new store pet arrivals and quarantine procedures.

Qualifications

• At least 2 years of retail supervisory experience in a customer-focused environment.
• Full-time availability, including flexibility for evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong communication skills, both written and verbal.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, especially in store presentation.

Supervisory Responsibility

• No direct reports, but expected to guide and support other associates' development.
• Provide performance feedback to the supervisor.
• Act as the store leader in the absence of other leaders, supervising staff and managing tasks.

Physical Demands and Work Environment

• Stand, walk, climb ladders, handle objects, reach, stoop, kneel, crouch, communicate verbally, and hear. Vision requirements include depth perception.
• Frequently lift/move up to 50 pounds; occasionally move more than 100 pounds with assistance.
• Work environment includes exposure to moving mechanical parts, pet hair, moderate noise levels, live animals, and their handling.

Join Us

Make a meaningful impact daily—helping customers, celebrating pets, and creating moments that matter. We value diversity and the unique perspectives of our 50,000 associates united by a passion for pets. We look forward to hearing your story and learning more about you! Apply now!

This summary describes the general nature of the role. Exact duties and pay will depend on experience, training, skills, and location. PetSmart is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, age, national or ethnic origin, disability, or other protected characteristics.