Retail Operations Supervisor

Hibbett, Inc.; Forest Homes (NC); On-site; USD 16,000 - 23,000; Full time

Job summary

Hibbett Retail, Inc. is seeking an Assistant Manager in Charlotte, NC to support store leadership in daily operations and customer service excellence. You will oversee merchandising, scheduling, and staff guidance, ensuring profitability and policy adherence.

The role requires 1–3 years of customer service experience, strong communication, and the ability to drive sales while maintaining outstanding customer service in a fast-paced retail environment.

Qualifications

• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet store goals.

Responsibilities

• Assist Store Manager in selling, restocking, merchandising, ordering and scheduling.
• Supervise store staff in the Manager's absence and support training and evaluation.
• Monitor inventory, sales statistics and expenses to help profitability.
• Provide extraordinary customer service and promote merchandise and services.
• Maintain compliance with company policies and internal controls.

Skills

Customer service

Communication

Team leadership

Retail operations

Job description

Hibbett Retail, Inc. is seeking an Assistant Manager in Charlotte, NC to support store leadership in daily operations and customer service excellence. You will oversee merchandising, scheduling, and staff guidance, ensuring profitability and policy adherence.

The role requires 1–3 years of customer service experience, strong communication, and the ability to drive sales while maintaining outstanding customer service in a fast-paced retail environment.