Retail Operations Specialist — Store Support & Customer Care

CarMax; Charleston (SC); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Floating holiday

Job summary

CarMax is seeking a Business Operations Associate in Charleston to support store operations, sales processing, and appraisals. You will deliver excellent customer service, manage cash, and ensure accurate documentation in a fast-paced team setting.

The role requires strong organization, attention to detail, and the ability to work varied shifts, including evenings and weekends. Join CarMax to contribute to transparent, customer-focused operations at a leading used-car retailer.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Greet customers and guide them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales.
• Manage auction and appraisal transactions with proper documentation.
• Handle cash management tasks including deposits and receipts.
• Train and mentor new associates and balance overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information.
• Adhere to EH&S requirements and maintain a clean, orderly workspace.

Skills

Data entry

Organizational skills

Microsoft Office

Communication

Confidentiality

Flexible schedule

Customer service

Tools

Data entry systems

PC skills

Job description

CarMax is seeking a Business Operations Associate in Charleston to support store operations, sales processing, and appraisals. You will deliver excellent customer service, manage cash, and ensure accurate documentation in a fast-paced team setting.

The role requires strong organization, attention to detail, and the ability to work varied shifts, including evenings and weekends. Join CarMax to contribute to transparent, customer-focused operations at a leading used-car retailer.