Retail Operations Specialist - Stockroom & Floor Support

Brobston Group; Town of Riverhead (NY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid work arrangements

Incentive compensation

Learning opportunities

Job summary

Ralph Lauren Corporation seeks an Operations Support Associate for Polo Ralph Lauren to ensure smooth daily operations in retail stores. You will assist with receiving deliveries, processing merchandise, stockroom upkeep, and supporting the selling floor per company guidelines.

The role adapts to location needs and may blend front/back-of-house duties. This entry point role offers potential for growth into leadership positions within Ralph Lauren, with opportunities across store operations,

Qualifications

• Back of house experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash-wrap; lift up to 30 lbs.
• Flexible schedule including day, evening, weekends and may include overnight shifts and travel.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Responsibilities

• Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging.
• Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement.
• Execute daily RFID inventory scans for accurate floor replenishment.
• Manage denominated revenue from Ship to Home orders and store-to-store transfers.
• Complete ISOS replenishment activities and stock room resets.
• Process retickets, create tags, and associate RFID tags.
• Maintain organized stockroom and sales floor inventory levels using company guidelines.
• Create memorable customer experiences through exceptional service.
• Support Brand Ambassadors with stock checks and merchandise delivery.
• Greet and assist customers with their shopping needs on sales floor.
• Process sales transactions and follow policies for returns, discounts, and customer data capture.
• Maintain clean, welcoming sales floor and fitting rooms.
• Balance operational tasks while prioritizing customer experience.
• Participate in visual merchandising of sales floor.
• Maintain store presentation standards following company guidelines.
• Provide feedback to Management on product and category opportunities.
• Foster a positive work environment aligned with RL values.
• Collaborate effectively with team members.
• Participate in training and company initiatives.
• Support store operations in both front and back of house functions.

Job description

Ralph Lauren Corporation seeks an Operations Support Associate for Polo Ralph Lauren to ensure smooth daily operations in retail stores. You will assist with receiving deliveries, processing merchandise, stockroom upkeep, and supporting the selling floor per company guidelines.

The role adapts to location needs and may blend front/back-of-house duties. This entry point role offers potential for growth into leadership positions within Ralph Lauren, with opportunities across store operations,