Retail Operations Associate — Stockroom & Floor Support

Ralph Lauren Corporation; Town of Riverhead (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Ralph Lauren Corporation is seeking an Operations Support Associate to ensure smooth day-to-day operations in our Polo Ralph Lauren retail stores. You will handle receiving deliveries, processing merchandise, and supporting the sales floor while keeping stockrooms organized.

This role involves inventory, customer service, visual merchandising and adherence to company guidelines. The position may be full-time or part-time depending on needs and candidate availability.

Qualifications

• Back of house experience or similar industry experience in a complex, high-volume environment preferred.
• Ability to communicate effectively with customers and store personnel.
• Willingness to work a flexible schedule including days, evenings, weekends and some overnight shifts.

Responsibilities

• Process freight within specified units per hour goals, including markups/markdowns and EAS tagging.
• Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement.
• Execute daily RFID inventory scans for accurate floor replenishment.
• Manage "Ship to Home" orders and store-to-store transfers.
• Complete ISOS replenishment activities and stock room resets.
• Process retickets, create tags, and associate RFID tags.
• Maintain organized stockroom and sales floor inventory levels using company guidelines.
• Create memorable customer experiences through exceptional service.
• Support Brand Ambassadors with stock checks and merchandise delivery.
• Greet and assist customers with their shopping needs when on sales floor.
• Process sales transactions and follow company policies for returns, discounts, and customer data capture.
• Maintain clean, welcoming sales floor and fitting rooms.
• Balance operational tasks while prioritizing customer experience.
• Participate in visual merchandising of sales floor.
• Maintain store presentation standards following company guidelines.
• Provide feedback to Management on product and category opportunities.
• Foster a positive work environment aligned with RL values.
• Collaborate effectively with team members.
• Participate in training and company initiatives.
• Support store operations in both front and back of house functions.

Job description

Ralph Lauren Corporation is seeking an Operations Support Associate to ensure smooth day-to-day operations in our Polo Ralph Lauren retail stores. You will handle receiving deliveries, processing merchandise, and supporting the sales floor while keeping stockrooms organized.

This role involves inventory, customer service, visual merchandising and adherence to company guidelines. The position may be full-time or part-time depending on needs and candidate availability.