Retail Operations Specialist - Service Desk & Fulfillment

Brobston Group LLC; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

The Operations Specialist at Brobston Group LLC will provide in-store operational support at the Pacific Centre location, reporting to the Operations Leader. The role emphasizes delivering exceptional customer service at the service desk, managing POS transactions, cash handling, and order fulfillment to support omni-channel operations.

The position also assists with logistics tasks, inventory activities, loss prevention, and training of operations staff to uphold store standards and efficiency

Qualifications

• Minimum 2 years of client-facing experience at a service desk or retail customer service role.
• Strong communication skills and service orientation; ability to multitask in a busy retail environment.
• Experience with shipping, receiving, order fulfillment and inventory management preferred.
• Experience or interest in retail technology and POS systems; ability to train team members.

Responsibilities

• Deliver high-quality customer service at the service desk and act as point of contact for customer issues.
• Process transactions accurately, manage daily cash functions, and maintain POS compliance.
• Support omni channel order fulfillment, including BOPIS, picking, packaging, and meeting fulfillment targets.
• Assist logistics with receiving, merchandising, markdowns, reticketing, and seasonal inventory counts.
• Identify and report transaction discrepancies and lead loss prevention and health & safety best practices.

Skills

Customer service

POS system experience

Communication skills

Multitasking

Team training

Inventory management

Loss prevention awareness

Tools

POS systems

Job description

The Operations Specialist at Brobston Group LLC will provide in-store operational support at the Pacific Centre location, reporting to the Operations Leader. The role emphasizes delivering exceptional customer service at the service desk, managing POS transactions, cash handling, and order fulfillment to support omni-channel operations.

The position also assists with logistics tasks, inventory activities, loss prevention, and training of operations staff to uphold store standards and efficiency