Fulfillment Support Lead - In-Store & Same-Day

Brobston Group; McLean (VA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible schedule

Training provided

Job summary

Brobston Group seeks a Fulfillment Support Supervisor to lead daily in-store fulfillment tasks, modeling proper picking and packing. You will coordinate workloads and ensure timely, careful packaging.

The role includes training staff and acting as the in-store expert on fulfillment tech while partnering with store leadership to raise performance. The ideal candidate will train teams, monitor metrics, and maintain safety standards, with flexibility to work evenings, weekends, and holidays as

Qualifications

• High school diploma or equivalent is encouraged.
• 1-2 years of related experience is preferred.
• Strong interpersonal and communication abilities are essential.
• Ability to work independently and with others in a flexible retail schedule.
• Capability to stand/walk for extended periods and lift up to 25 pounds.

Responsibilities

• Train, lead, and coach colleagues on picking and packing orders, including in-store pickup and same-day delivery.
• Plan workloads, allocate resources, and schedule staffing to meet fulfillment goals and company standards.
• Model packing behaviors and review outgoing packages for quality.
• Monitor fulfillment metrics, audits, equipment, and safety standards.
• Serve as the in-store subject matter expert for fulfillment technology and applications.
• Collaborate with store leaders and develop training for selling colleagues.

Skills

Interpersonal skills

Communication skills

Adaptability

Independent work

Team collaboration

Flexible schedule

Stand/walk long hours

Lifting up to 25 lbs

Education

High school diploma or equivalent

Job description

Brobston Group seeks a Fulfillment Support Supervisor to lead daily in-store fulfillment tasks, modeling proper picking and packing. You will coordinate workloads and ensure timely, careful packaging.

The role includes training staff and acting as the in-store expert on fulfillment tech while partnering with store leadership to raise performance. The ideal candidate will train teams, monitor metrics, and maintain safety standards, with flexibility to work evenings, weekends, and holidays as