Retail Operations Specialist I: Impactful Banking Ops

1st Security Bank of Washington; Mountlake Terrace (WA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Long-term disability insurance

401K matching

Paid sick and vacation time

Job summary

1st Security Bank of Washington is hiring for a role supporting day-to-day retail branch operations and diverse projects. You will review daily reports, assist with call queues, travel to locations as needed, and handle DocuSign requests.

The job requires strong communication, process improvement, and a focus on customer experience in a fast-paced environment. The position emphasizes core bank operations knowledge, adherence to policies, and the ability to multitask while maintaining accuracy

Qualifications

• At least two years’ experience within a financial institution is preferred.
• Working knowledge of all regulations.
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.
• Must be bondable.

Responsibilities

• Review and process daily reports for the Retail. Report to manager any identified learning opportunities
• Assists Retail Support by participating in the call queue and inbox for all branch staff.
• Travel to 1st Security Bank locations as needed for staffing needs.
• Process incoming DocuSign requests received from branches
• Ability to explain, implement, and update processes and procedures as directed.
• Ability to identify weaknesses in current bank processes to improve operational efficiency and customer experience.
• Participates in Core Release Testing
• Assist with manual updates to the Core as needed.
• Able to open all new account types, (business, consumer, trusts, estates, etc.)
• Assist with branch reviews to ensure audit remediation adherence
• Knowledgeable in Retail Branch Operations
• Professional oral and written communication skills and follow-up when corresponding with employees and customers.
• Adheres to 1st Security Bank’s Core Values, policies and procedures.
• Ability to multitask, prioritize responsibilities, and maintain organization in a fast-paced environment
• Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity.
• Ability to work with minimal supervision.
• Performs other duties as assigned.

Skills

Communication skills

Multitasking

Organizational skills

Customer service

Attention to detail

Tools

Microsoft Office

Job description

1st Security Bank of Washington is hiring for a role supporting day-to-day retail branch operations and diverse projects. You will review daily reports, assist with call queues, travel to locations as needed, and handle DocuSign requests.

The job requires strong communication, process improvement, and a focus on customer experience in a fast-paced environment. The position emphasizes core bank operations knowledge, adherence to policies, and the ability to multitask while maintaining accuracy