Deposit Operations Specialist I - Cards

1st Security Bank; Mountlake Terrace (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Life insurance

Long-term disability insurance

401K matching

Paid sick and vacation time

Job summary

1st Security Bank in Mountlake Terrace, WA, is seeking an articulate Deposit Operations team member to deliver outstanding client experiences and support internal stakeholders. You will prioritize requests, process notices, handle card orders and investigate issues, contributing to risk management and operational excellence.

You will work within a collaborative team that values relationships, continuous improvement, and professional growth, with opportunities to cross-train and support cash

Qualifications

• High School Diploma or GED equivalent.
• Ability to multi-task and work under pressure with competing deadlines.
• Must be detail-oriented with responsiveness and flexibility.
• Adapt to change due to policy changes.

Responsibilities

• Prioritize internal and external requests and build strong relationships between operations and the bank.
• Provide excellent customer service via phone or email.
• Maintain professional oral and written communication and follow up with employees and customers.
• Prepare and mail various daily notices.
• Process Debit and Credit card orders and handle card maintenance & disputes.
• Understand and execute risk assessment processes (Visa CAMS / Cardtracker alerts).
• Prepare and review multiple reports and logs daily/weekly/monthly/quarterly.
• Support Branch requests and card-related troubleshooting.
• Assist manager with research and projects related to Deposit Operations."Cross train to perform other functions in Deposit Operations".
• Adhere to Core Values, policies and procedures.

Education

High School Diploma or GED

Tools

Microsoft Office

10-key

Typing 45 WPM

Job description

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of thePuget Sound's Best Places to Work for 10 years in a rowand focuseson providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:

Provides excellent service and support as an integral part of the Deposit Operations team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Effectively prioritize internal and external requests, building strong relationships between operations and the entire Bank
• Provide excellent customer service, delivering support and answering internal and external inquiries by phone or email
• Professional oral and written communication skills and follow-up when corresponding with employees and customers
• Prepare and mail various daily notices
• Place Debit and Credit card orders, handle card maintenance & disputes
• Ability to understand and execute risk assessment processes - Process Visa CAMS / Cardtracker alerts
• Prepare and review multiple reports and logs – daily, weekly, monthly, quarterly
• Support Branch requests – Card denial troubleshooting, Card Valet troubleshooting, various research, general card related questions
• Assist manager with research and projects related to Deposit Operations products, processes and procedures
• Review current processes, make recommendations for improvementCross train to perform other functions in Deposit Operations as requested
• Adheres to 1st Security Bank’s Core Values, policies and procedures

BENEFITS AND PERKS

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven-we strive to "WOW" (surprise, excite and delight) each other and our customers.
• Ethical-fair, honest and act with integrity.
• Lead by Example-maintain a positive attitude, show respect for others, and have some fun!
• Accountable- we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player- dependable, enthusiastic contributor to the team success and to the greater good of the bank.
• Embrace Dreams- we encourage each other to reach for our dreams.
• Diversity- we celebrate diversity and support equality for all.
• Community Oriented- we actively support our communities and the Bank's CRA initiatives.
• Open and Honest Communication- always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• High School Diploma or GED equivalent
• Ability to multi-task and work under pressure and manage competing deadlines while maintaining a positive attitude.
• Must be detail-oriented while maintaining a high degree of responsiveness and flexibility in performing tasks.
• Must be able to embrace and quickly adapt to change as a result of internal, market or regulatory policy changes.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products, have 45+ WPM typing speed, and 10-key experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met be an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee will primarily operate in a general office environment, using office equipment such as a phone and computer.
• The noise level in the work environment is moderate as compared to private office with light foot traffic and office equipment.
• The employee must be able and willing to work in an open environment and able to interact frequently with other departments.

SCHEDULE

The hours for this position will be Monday through Friday 8:00am to 5:00pm and rotating 5:15pm monthly late shift.

SALARY

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.