Retail Operations Specialist - Flexible Schedule & Growth Path

Ralph Lauren; Vacaville (CA); On-site; USD 22,041 - 30,307; Full time

Job summary

Polo Ralph Lauren is seeking an Operations Support Associate to ensure smooth day-to-day operations in our retail stores. You will assist with receiving deliveries, processing merchandise, and maintaining stockroom organization, while supporting the selling floor and customer experience.

You will help with inventory control, replenishment, and store standards, and collaborate with store teams to deliver exceptional service.

Qualifications

• Prior back-of-house or retail experience in a high-volume or high-profile environment.
• Excellent communication with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; lift up to 30 lbs.
• Flexible schedule including day/evening/weekends and possibly overnight shifts and travel as required.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Responsibilities

• Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging.
• Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement.
• Execute daily RFID inventory scans for accurate floor replenishment.
• Manage Ship to Home orders and store-to-store transfers.
• Complete ISOS replenishment activities and stock room resets.
• Process retickets, create tags, and associate RFID tags.
• Maintain organized stockroom and sales floor inventory levels using company guidelines.
• Create memorable customer experiences through exceptional service.
• Support Brand Ambassadors with stock checks and merchandise delivery.
• Greet and assist customers on the sales floor.
• Process sales transactions and follow policies for returns/discounts/capture data.
• Maintain clean, welcoming sales floor and fitting rooms.
• Balance operational tasks while prioritizing customer experience.
• Participate in visual merchandising of sales floor.
• Maintain store presentation standards following company guidelines.
• Provide feedback to Management on product and category opportunities.
• Foster a positive work environment aligned with RL values.
• Collaborate effectively with team members.
• Participate in training and company initiatives.
• Support store operations in both front and back of house functions.

Skills

Customer service

Communication

Teamwork

Adaptability

Inventory management

Retail operations experience

Tools

RFID tagging equipment

POS system basics

Job description

Polo Ralph Lauren is seeking an Operations Support Associate to ensure smooth day-to-day operations in our retail stores. You will assist with receiving deliveries, processing merchandise, and maintaining stockroom organization, while supporting the selling floor and customer experience.

You will help with inventory control, replenishment, and store standards, and collaborate with store teams to deliver exceptional service.