Retail Operations & Quality Control Coordinator

Cape & Coast Bank; Massachusetts, United States, Northern America, Americas; Híbrido; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Cape & Coast Bank is seeking a Retail Banking Administration Coordinator to help ensure branch operations run smoothly and compliantly. You will perform quality-control testing, operational reviews, and provide guidance to staff across Retail Administration activities.

The role supports branch staff by resolving routine issues, coordinating vendor reviews, and assisting with audits and process improvements.

Formación

• Associate's degree or an equivalent combination of education and experience; relevant specialized coursework is a plus.
• Two to three years of banking experience, including teller, customer service, or branch operations experience.
• Administrative or operational support experience preferred.
• Ability to acquire and maintain broad knowledge of retail banking operations, systems, policies, procedures, and controls.

Responsabilidades

• Supports the Retail Administration Manager & Sales & Service Manager by completing recurring quality-control testing, branch visits, and operational reviews of designated retail activities.
• Manages vendor due diligence and ongoing review activities, tracking documentation and remedial actions.
• Administers vendor and referral activities, monitors service requirements, and supports user-access reviews.
• Assists with audit and examination preparation for branches and Retail Administration, including documentation gathering and issue tracking.
• Provides backup support for branch end-of-day procedures and during absences or peak workloads.
• Keeps knowledge of branch operations, quality control, due diligence, vendor management, and retail sales and service functions updated.
• Researches questions and assists staff with routine system, transaction, balancing, and procedural issues.
• Reviews policies and materials, identifies knowledge gaps, and assists with staff training and communications.
• Provides day-to-day procedural guidance to branch staff and escalates compliance concerns when needed.
• Identifies opportunities for efficiencies through automation and improved documentation.

Educación

Associate's degree or equivalent

Banking experience (2-3 years)

Descripción del empleo

Cape & Coast Bank is seeking a Retail Banking Administration Coordinator to help ensure branch operations run smoothly and compliantly. You will perform quality-control testing, operational reviews, and provide guidance to staff across Retail Administration activities.

The role supports branch staff by resolving routine issues, coordinating vendor reviews, and assisting with audits and process improvements.