Operations Quality & Compliance Specialist

KEMBA Financial Credit Union Inc.; Columbus (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

KEMBA Financial Credit Union Inc. is seeking an Operations Quality Controls Specialist to support branch operations, audits, and controls across multiple locations.

You will conduct operational reviews, cash management tasks, and quality control testing, while collaborating with Risk Management, Internal Audit, and Operations leadership. The role emphasizes documentation, regulatory compliance, and continuous improvement, with travel between branches as needed and a focus on accurate, efficient

Qualifications

• High school diploma or equivalent required.
• Minimum two years of experience in financial institution operations, branch operations, quality control/audits, or a related area.
• Experience interpreting and following policies, procedures, and regulatory requirements.
• Strong organizational skills, attention to detail, accuracy, and documentation skills.
• Ability to analyze information, identify exceptions, and follow established Audit procedures.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and meet established deadlines.
• Proficiency with Microsoft Office applications; Excel, Word, Teams and Outlook.
• Reliable transportation and ability to travel between branch locations.

Responsibilities

• Conduct operational reviews and control assessments to verify compliance with established policies and procedures.
• Research, analyze, and document branch operational activities, exceptions, and control-related findings.
• Perform branch visits to evaluate operational effectiveness, process consistency, and adherence to controls.
• Serve as a resource to branch leadership by providing guidance on operational processes, controls, and procedural questions.
• Partner with cross-functional teams to enhance operational efficiency, consistency, and member experience across branch locations.
• Coordinate and process branch cash orders to maintain appropriate cash inventory levels and support daily operations.
• Collaborate with branch teams to ensure cash requests are fulfilled accurately and within established timeframes.
• Monitor branch cash activity and recommend adjustments to optimize cash levels and mitigate risk.
• Support cash recycler maintenance, vendor coordination, and service-related activities.
• Perform operational quality control reviews, inspections, and testing to ensure compliance with internal controls and regulatory requirements.
• Execute assigned audit activities and maintain supporting documentation.
• Research and provide documentation for Internal Audit, Risk Management, external auditors, regulators, and examiners.
• Conduct recurring quality control reviews, including account maintenance, cards, CIP, IRA/HSA, Safe Deposit Box, and other operational processes.
• Document findings, communicate identified risks and control gaps, and support resolution efforts.
• Track audit remediation activities and follow up on corrective action plans.
• Maintains operational records, reports, and supporting documentation to ensure accuracy and completeness.
• Assist with Remote Deposit Item reporting and related operational administration activities.
• Supports operational system administration activities, including maintenance of access and enrollment within designated platforms.
• Assists with data collection and reporting related to branch operations, quality control activities, and operational performance.
• Assists with training branch associates regarding branch operational functions and controls.
• Support operational training initiatives, including Concierge training programs.
• Support Operations department projects, initiatives, and operational inquiries from branch and support teams.
• Serves as subject matter expert on branch operational procedures, controls and best practices.

Skills

Attention to detail

Organizational skills

Communication skills

Time management

Analytical thinking

Interpersonal skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Microsoft Outlook

Job description

KEMBA Financial Credit Union Inc. is seeking an Operations Quality Controls Specialist to support branch operations, audits, and controls across multiple locations.

You will conduct operational reviews, cash management tasks, and quality control testing, while collaborating with Risk Management, Internal Audit, and Operations leadership. The role emphasizes documentation, regulatory compliance, and continuous improvement, with travel between branches as needed and a focus on accurate, efficient