Retail Operations & Compliance Coordinator

Cape & Coast Bank; Hyannis (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Cape & Coast Bank is seeking a detail-oriented Retail Banking Administration Coordinator to support accurate, efficient, and compliant retail operations. You will perform quality-control testing, branch visits, and operational reviews while assisting with vendor diligence and referrals.

The role also involves audit preparation support, end-of-day backup duties, and staff training to promote effective, compliant processes across branches.

Qualifications

• Two to three years of banking experience or equivalent in retail operations.
• Associate’s degree required; relevant coursework is a plus.
• Knowledge of retail banking operations, controls, policies and procedures.
• Administrative or operational support experience preferred.

Responsibilities

• Support quality-control testing, branch visits, and operational reviews of retail activities.
• Assist with vendor due diligence, documentation, renewals, and action tracking.
• Administer vendor and referral activities, and support management reporting.
• Assist audit/examination prep and maintain requested documentation.
• Provide backup end-of-day procedures and branch support as needed.
• Share knowledge, train staff, and identify process improvements.

Skills

Customer service

Communication

Professionalism

Organization

Technology

Problem solving

Training

Collaboration

Education

Associate’s degree or equivalent

Job description

Cape & Coast Bank is seeking a detail-oriented Retail Banking Administration Coordinator to support accurate, efficient, and compliant retail operations. You will perform quality-control testing, branch visits, and operational reviews while assisting with vendor diligence and referrals.

The role also involves audit preparation support, end-of-day backup duties, and staff training to promote effective, compliant processes across branches.