Retail Operations Pro

EXPRESS; Wauwatosa (WI); Presencial; USD 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

401(k) and Roth 401(k) with Company\n

Merchandise discount

Paid Time Off

Parental leave

Express merch discount

Learn & Earn incentive program

Voluntary benefits through YouDecide

Descripción de la vacante

PHOENIX Express store in Mayfair is seeking a Retail Operations Expert to join our team. You will coach stockroom staff, handle shipping/receiving, and keep the stock room organized to support efficient merchandise processing.

You will assist customers on the sales floor, support pricing and promotions, and help with onboarding and product launches in alignment with SOPs. A strong focus on customer experience is essential.

Formación

• Demonstrates strong customer service skills.
• Strong verbal and written communication with customers and team.
• Collaborative skills and ability to work well in a team.
• Ability to multitask and handle multiple customers and processes at once.

Responsabilidades

• Providing coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches changes according to company SOP.
• Assist customers as needed on the sales floor with locating product and/or online orders.
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by your supervisor

Conocimientos

Customer service

Verbal and written communication

Team collaboration

Multitasking

Educación

High School or Equivalent

Herramientas

iPad

Registers

Descripción del empleo

PHOENIX Express store in Mayfair is seeking a Retail Operations Expert to join our team. You will coach stockroom staff, handle shipping/receiving, and keep the stock room organized to support efficient merchandise processing.

You will assist customers on the sales floor, support pricing and promotions, and help with onboarding and product launches in alignment with SOPs. A strong focus on customer experience is essential.