Retail Operations Pro — Elevate 250+ Stores & Payroll

Woodwind & Brasswind; Ballenger Creek (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement

Job summary

Music & Arts is seeking a Retail Operations Specialist to support 250+ retail locations with sales and lesson operations, policies, projects, and initiatives as directed by Retail Operations leadership.

The role requires clear communication with support departments, remote stores, and leadership to ensure tasks are completed on time and to high quality. Music & Arts emphasizes a continued top-tier educational environment.

Qualifications

• Bachelor's Degree or 4 years of experience substitutable.
• 2 years of relevant work experience required.
• Demonstrated proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Background in music preferred.

Responsibilities

• Provide operations support via email and across 250+ locations.
• Diagnose issues reported by retail employees and troubleshoot transactions.
• Monitor store processes for completion and compliance.
• Assist with testing of new retail processes and procedures.
• Manage and administer retail commissions, spiffs, contests, and payroll systems.
• Oversee retail communications, content development, task management and reporting.
• Provide UAT testing for business projects and new retail systems.
• Manage recognition program for retail employees.

Skills

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Music & Arts is seeking a Retail Operations Specialist to support 250+ retail locations with sales and lesson operations, policies, projects, and initiatives as directed by Retail Operations leadership.

The role requires clear communication with support departments, remote stores, and leadership to ensure tasks are completed on time and to high quality. Music & Arts emphasizes a continued top-tier educational environment.