Retail Operations Lead - 250+ Stores, UAT & Systems

Guitar Center Inc.; Frederick, Northern (MD, KY); Hybrid; USD 42,000 - 50,000; Full time

Job summary

Music & Arts, part of Guitar Center, seeks a Retail Operations Specialist to support 250+ locations with sales and lesson operations, policies, projects, and initiatives as designated by Retail Operations leadership.

Excellent communication with support departments and remote stores is essential to deliver tasks on time and to quality. A background in music is preferred, with a focus on accurate, timely problem resolution.

Qualifications

• Bachelor's Degree (4 years experience substitutable).
• 2 years of relevant work experience.
• Demonstrated proficiency in Microsoft Office applications (Excel, Word, Powerpoint).
• Background in music preferred.

Responsibilities

• Diagnose issues reported by retail employees.
• Troubleshoot transaction issues in retail locations
• Monitor store processes to ensure completion and compliance
• Assist with testing of new retail processes and procedures
• Manage and administer retail commissions, spiffs, contests
• Provide support for retail payroll management and related systems
• Oversee retail communications, including content development, task management and related reporting
• Provide UAT testing for business projects and new retail systems
• Additional duties as assigned.

Skills

Microsoft Office proficiency

Education

Bachelor's Degree

Tools

Excel

Word

PowerPoint

Job description

Music & Arts, part of Guitar Center, seeks a Retail Operations Specialist to support 250+ locations with sales and lesson operations, policies, projects, and initiatives as designated by Retail Operations leadership.

Excellent communication with support departments and remote stores is essential to deliver tasks on time and to quality. A background in music is preferred, with a focus on accurate, timely problem resolution.