Retail Operations Specialist

Woodwind & Brasswind; Ballenger Creek (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement

Job summary

Music & Arts is seeking a Retail Operations Specialist to support 250+ retail locations with sales and lesson operations, policies, projects, and initiatives as directed by Retail Operations leadership.

The role requires clear communication with support departments, remote stores, and leadership to ensure tasks are completed on time and to high quality. Music & Arts emphasizes a continued top-tier educational environment.

Qualifications

• Bachelor's Degree or 4 years of experience substitutable.
• 2 years of relevant work experience required.
• Demonstrated proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Background in music preferred.

Responsibilities

• Provide operations support via email and across 250+ locations.
• Diagnose issues reported by retail employees and troubleshoot transactions.
• Monitor store processes for completion and compliance.
• Assist with testing of new retail processes and procedures.
• Manage and administer retail commissions, spiffs, contests, and payroll systems.
• Oversee retail communications, content development, task management and reporting.
• Provide UAT testing for business projects and new retail systems.
• Manage recognition program for retail employees.

Skills

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Job Description

The Retail Operations Specialist is responsible for providing support to 250+ retail locations by assisting with sales & lesson operations, policies, projects, and initiatives as designated by Retail Operations leadership.

It will be imperative that this individual be committed to clear communication with the organization's support departments, remote store locations and leadership, with an emphasis placed on fulfilling tasks to quality and deadline. It is essential that this role be filled by an individual committed to continuing the high quality, competitive, and contemporary educational environment at Music & Arts.

Essential Functions (not all-inclusive):

• Provide operations support via email
• Diagnose issues reported by retail employees.
• Troubleshoot transaction issues in retail locations
• Monitor store processes to ensure completion and compliance
• Assist with testing of new retail processes and procedures
• Manage and administer retail commissions, spiffs, contests
• Provide support for retail payroll management and related systems
• Oversee retail communications, including content development, task management and related reporting
• Provide UAT testing for business projects and new retail systems
• Manage recognition program for retail employees
• Additional duties as assigned.

Minimum Requirements:

• Bachelor's Degree (4 years experience substitutable)
• 2 years of relevant work experience
• Demonstrated proficiency in Microsoft Office applications (Excel, Word, Powerpoint)
• Background in music preferred

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including

• Medical
• Dental
• Vision
• 401K plus company match
• mental health support
• paid sick/holiday/vacation time
• employee discount program
• tuition reimbursement options

Pay Rate:

$20 - $24/hr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job- related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email [e-mail]