Retail Operations & Merchandising Associate

Crate & Barrel; Chicago (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Crate & Barrel is seeking an Operations Associate to maintain a well-organized stockroom and support the salesfloor. You will fulfill customer orders, manage inventory, and ensure appealing store displays while upholding policies and safety.

The role emphasizes customer service, teamwork, and the ability to adapt in a fast-paced retail environment. Training on store systems and promotions is provided to help you contribute to profitability and guest satisfaction.

Qualifications

• Excellent interpersonal skills and ability to build rapport with customers and colleagues.
• Customer service experience preferred for retail settings.
• Ability to adapt quickly in a fast-paced store environment.

Responsibilities

• Process all incoming and outgoing packages, including curbside pickup, ship-from-store, and BOPIS orders.
• Assist in preparing the stockroom for inventory and perform inventory duties.
• Perform stock checks and maintain organized stockroom.
• Execute and maintain visual merchandising standards on the sales floor.
• Ensure products and displays are stocked and available for customers.
• Provide excellent service and uphold company standards in selling and teamwork.
• Greet customers, respond to questions, process payments, and involve management as needed.
• Support store safety standards and training.

Skills

Excellent interpersonal skills

Customer service experience

Flexible environment

Multitasking

Tools

POS system

AS400 system

Job description

Crate & Barrel is seeking an Operations Associate to maintain a well-organized stockroom and support the salesfloor. You will fulfill customer orders, manage inventory, and ensure appealing store displays while upholding policies and safety.

The role emphasizes customer service, teamwork, and the ability to adapt in a fast-paced retail environment. Training on store systems and promotions is provided to help you contribute to profitability and guest satisfaction.