Retail Operations Manager — Lead Teams & Process Innovation

Constellation; Baltimore (MD); On-site; USD 123,000 - 137,000; Full time

Job summary

Constellation in the Baltimore area seeks a Manager, Retail Operations to lead teams handling strategic reporting, analysis, and cross-functional projects.

The role requires 8+ years in energy, a track record of building high-performing teams, and strong communication to influence decisions while ensuring SOX compliance and market-rule adherence. Travel and in-person trainings are expected as part of ongoing operations.

Qualifications

• Bachelor's degree and 8+ years of experience; or 12+ years in lieu of degree.
• Energy industry experience.
• Proven ability to build, develop, and retain strong, high performing teams.
• Proven written and verbal communication skills, including experience presenting to internal and external audiences
• Demonstrated ability to influence key business decisions
• Excellent organizational and time management skills
• Working knowledge of LDC / ISO market transactions (EDI)
• Master's degree in Information Systems or Business Program
• Experience using CRM and or order to cash workflow systems

Responsibilities

• Establish and maintain team performance through clear goals, metrics, quality standards, development plans, and regular performance reviews while fostering strong engagement and culture.
• Lead and develop a high performing team responsible for strategic reporting, analysis, and coordination activities, providing coaching and performance oversight to ensure consistent and high quality execution of responsibilities.
• Partner with cross functional teams and Information Technology to support projects, define requirements, develop test plans, and implement system and process improvements.
• Proactively challenge the status quo to automate and improve processes through innovation by creating and/or leveraging new technologies or work processes, with focus and intent on implementing their sustainable solutions.
• Resolve complex operational issues using independent judgment, including interpreting tariffs, regulatory requirements, and market rules as needed.
• Ensure adherence to compliance requirements, including Sarbanes Oxley (SOX), through regular audits, assessments and control testing.
• Travel required as necessary to meet business needs.
• In-person attendance for training, all-hands meetings, and other meaningful engagements.

Skills

Team leadership

Communication

Problem solving

Organizational skills

Analytical skills

Stakeholder influence

Interpersonal skills

Industry knowledge (energy)

Education

Bachelor's degree

Master's degree in Information Systems or Business

Tools

CRM systems

EDI (LDC/ISO market)

Job description

Constellation in the Baltimore area seeks a Manager, Retail Operations to lead teams handling strategic reporting, analysis, and cross-functional projects.

The role requires 8+ years in energy, a track record of building high-performing teams, and strong communication to influence decisions while ensuring SOX compliance and market-rule adherence. Travel and in-person trainings are expected as part of ongoing operations.