Retail Operations Manager - Growth, Bonuses & Benefits

MERS / Missouri Goodwill Industries; Leawood (MO); On-site; USD 68,880,000 - 74,390,000; Full time

Benefits offered by this job

Monthly bonus up to $1000

Quarterly bonus up to $1500

Medical benefits

Dental and vision benefits

Life/AD&D insurance

403(b) retirement

PTO accrual

Job summary

MERS Missouri Goodwill Industries is seeking a General Manager for the ADC - Leawood team. The role oversees store operations, budgets, and staff, while upholding our mission and core values.

The ideal candidate has 3+ years in Retail/Warehouse/Logistics Management and a valid MO/IL license, with a focus on safety, ethics, and quality. Annual bonuses and comprehensive benefits accompany this full-time, hourly position based in Leawood, MO.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver's license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill's dress code.
• Other duties as assigned.
• Monthly bonus potential up to $1000.
• Quarterly bonus potential up to $1500.
• Individual and family medical benefits.
• Individual and family dental and vision benefits on thefirst of the month following the hire date.
• Employer Paid Basic Life and AD&D Insurance on the first of the month following the hire date.
• 403(B) Retirement on date of hire.
• 403(B) Retirement + Employer Match after one year of employment
• 401(A) Retirement on date of hire.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

Skills

Leadership

Customer service

Communication

Conflict resolution

Teamwork

Inventory software

POS systems

Education

HS Diploma / GED

Bachelor’s degree preferred

Tools

POS software

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill Industries is seeking a General Manager for the ADC - Leawood team. The role oversees store operations, budgets, and staff, while upholding our mission and core values.

The ideal candidate has 3+ years in Retail/Warehouse/Logistics Management and a valid MO/IL license, with a focus on safety, ethics, and quality. Annual bonuses and comprehensive benefits accompany this full-time, hourly position based in Leawood, MO.